Frequently Asked Questions
Select topic category below.
How will I know when my order has shipped? How can I track my order?
When your order ships, we will send a confirmation email containing your tracking number and a link to the carrier’s website. You can use this link to monitor the status of your shipment.
Please note that it may take up to a day for the carrier to update the tracking status after they have picked up the package.
How do I contact Customer Support?
We are here to help! You can reach us by visiting our Contact Us page or emailing hello@pinupgirlwellness.com. Our team typically responds within one business day.
I purchased your product on Amazon. How do I process a return or get a refund?
For purchases made on Amazon, all returns and refunds must be processed directly through Amazon.
- Log into your Amazon account on Amazon.com
- Navigate to Returns & Orders near the top right corner of the page
- Locate your order and click Return or Replace Items
- Follow the prompts to select your reason for return and choose your preferred drop-off or shipping method.
Note: If the return button is no longer visible, it may be because the 30-day Amazon return window has passed. In this case, please contact Amazon Customer Service directly for further assistance.
How do I change my payment information or my shipping address?
It’s easy to update your account details. First, log in to your account and navigate to the My Account page. From the left side of this page, you can:
- Click Payment methods. This is where you can securely add, delete, or change your saved credit card or other payment details.Â
- Click Addresses to update shipping or billing information.
How do I manage my subscription?
You can pause, restart, or cancel your subscription at any time.
- Visit the My Account page on our website and log in if prompted
- On the left side, click My Subscription
- Locate the Actions row of blue buttons
- Click Suspend if you just want to take a temporary break.
- Click Cancel to stop future orders.
Prefer to have us handle it? Just click the Contact Us link anywhere on our site and send us a message.
We also send a reminder email a few days before every shipment, so you are never caught off guard.
How do I reset my password?
There are two ways to reset your password.
If you’re currently logged in to our website:
- Visit the Account Details page
- In the Password change section, enter your current password. Then, fill in the two new password fields
- Click the Save Changes button
If you are not logged in:
- Visit our Lost password page
- Enter your email address
- Click the Reset Password button
- You will receive a password reset email. Open that email and follow the instructions.
Can I see proof of your products’ purity?
Yes. Our products undergo rigorous third-party testing to ensure their quality and safety. If you would like to review the latest Certificate of Analysis (COA) for a particular Pin Up Girl product, please contact our Customer Support team and we will be happy to email it to you.
I know I've ordered from you before, but the website is telling me I don't have an account. Why?
If our system cannot find your email address, there are a few common reasons why:
- There is a typo in your email address: Please take a close look and re-enter it if necessary.
- You purchased through Amazon: If you bought Pin Up Girl products through our Amazon store, that order and your details are managed through your Amazon account, not our direct website.Â
- You checked out as a guest: You may have placed your previous website order as a guest rather than creating an account. You can do the same this time if that’s what you prefer.
Where are your products sourced and manufactured?
We source our ingredients from vendors that follow strict guidelines, and we control every step of the manufacturing process in-house. All of our products are manufactured in a cGMP-certified facility in California and undergo regular testing to assure their quality and integrity.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of delivery for a replacement or a refund of the purchase price, excluding shipping. Please contact Customer Support to initiate the return.
Do you ship internationally? What is the return policy for international orders?
Yes, we ship to many countries worldwide. Please note that it is the purchaser’s sole responsibility to stay up to date with the import laws, regulations, and customs requirements of their specific country.
What’s the best way to mix protein powder into my daily drinks or food?
We recommend mixing our protein powder into smoothies and other cold beverages using a shaker bottle or blender to ensure a smooth consistency.
Here are our top tips based on the flavor you’re using:
Chocolate & Vanilla: These flavors are delicious in cold almond milk, oat milk, or water. They also make a fantastic base for breakfast smoothies—try blending them with a frozen banana, a handful of spinach, or a spoonful of nut butter for a complete, satisfying meal.
Unflavored: Because it doesn’t have added sweeteners, it’s perfect for savory or sweet recipes without altering the flavor. Try stirring it into:
- Hot Oatmeal or Cream of Wheat: Stir it in after cooking, once the oats have cooled slightly, to keep the texture smooth.
- Pancakes & Muffins: Substitute a portion of the flour in your favorite baking recipes with our Unflavored protein.
- Soups & Sauces: You can whisk it into thick soups or creamy pasta sauces to boost the protein content of your dinner without anyone even noticing.
How will I know when my order has shipped? How can I track my order?
When your order ships, we will send a confirmation email containing your tracking number and a link to the carrier’s website. You can use this link to monitor the status of your shipment.
Please note that it may take up to a day for the carrier to update the tracking status after they have picked up the package.
How do I contact Customer Support?
We are here to help! You can reach us by visiting our Contact Us page or emailing hello@pinupgirlwellness.com . Our team typically responds within one business day.
I purchased your product on Amazon. How do I process a return or get a refund?
For purchases made on Amazon, all returns and refunds must be processed directly through Amazon.
- Log into your Amazon account on Amazon.com
- Navigate to Returns & Orders near the top right corner of the page
- Locate your order and click Return or Replace Items
- Follow the prompts to select your reason for return and choose your preferred drop-off or shipping method.
Note: If the return button is no longer visible, it may be because the 30-day Amazon return window has passed. In this case, please contact Amazon Customer Service directly for further assistance.
How do I change my payment information or my shipping address?
It’s easy to update your account details. First, log in to your account and navigate to the My Account page. From the left side of this page, you can:
- Click Payment methods. This is where you can securely add, delete, or change your saved credit card or other payment details.Â
- Click Addresses to update shipping or billing information.
How do I manage my subscription?
You can pause, restart, or cancel your subscription at any time.
- Visit the My Account page on our website and log in if prompted
- On the left side, click My Subscription
- Locate the Actions row of blue buttons
- Click Suspend if you just want to take a temporary break.
- Click Cancel to stop future orders.
Prefer to have us handle it? Just click the Contact Us link anywhere on our site and send us a message.
We also send a reminder email a few days before every shipment, so you are never caught off guard.
How do I reset my password?
There are two ways to reset your password.
If you’re currently logged in to our website:
- Visit the Account Details page
- In the Password change section, enter your current password. Then, fill in the two new password fields
- Click the Save Changes button
If you are not logged in:
- Visit our Lost password page
- Enter your email address
- Click the Reset Password button
- You will receive a password reset email. Open that email and follow the instructions.
Can I see proof of your products’ purity?
Yes. Our products undergo rigorous third-party testing to ensure their quality and safety. If you would like to review the latest Certificate of Analysis (COA) for a particular Pin Up Girl product, please contact our Customer Support team and we will be happy to email it to you.
I know I've ordered from you before, but the website is telling me I don't have an account. Why?
If our system cannot find your email address, there are a few common reasons why:
- There is a typo in your email address: Please take a close look and re-enter it if necessary.
- You purchased through Amazon: If you bought Pin Up Girl products through our Amazon store, that order and your details are managed through your Amazon account, not our direct website.Â
- You checked out as a guest: You may have placed your previous website order as a guest rather than creating an account. You can do the same this time if that’s what you prefer.
Where are your products sourced and manufactured?
We source our ingredients from vendors that follow strict guidelines, and we control every step of the manufacturing process in-house. All of our products are manufactured in a cGMP-certified facility in California and undergo regular testing to assure their quality and integrity.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 30 days of delivery for a replacement or a refund of the purchase price, excluding shipping. Please contact Customer Support to initiate the return.
Do you ship internationally? What is the return policy for international orders?
Yes, we ship to many countries worldwide. Please note that it is the purchaser’s sole responsibility to stay up to date with the import laws, regulations, and customs requirements of their specific country.
What’s the best way to mix protein powder into my daily drinks or food?
We recommend mixing our protein powder into smoothies and other cold beverages using a shaker bottle or blender to ensure a smooth consistency.
Here are our top tips based on the flavor you’re using:
Chocolate & Vanilla: These flavors are delicious in cold almond milk, oat milk, or water. They also make a fantastic base for breakfast smoothies—try blending them with a frozen banana, a handful of spinach, or a spoonful of nut butter for a complete, satisfying meal.
Unflavored: Because it doesn’t have added sweeteners, it’s perfect for savory or sweet recipes without altering the flavor. Try stirring it into:
- Hot Oatmeal or Cream of Wheat: Stir it in after cooking, once the oats have cooled slightly, to keep the texture smooth.
- Pancakes & Muffins: Substitute a portion of the flour in your favorite baking recipes with our Unflavored protein.
- Soups & Sauces: You can whisk it into thick soups or creamy pasta sauces to boost the protein content of your dinner without anyone even noticing.
